snow plows have cleared the streets.
neighbors have cleared their driveways and gone to work.
sidewalks are clear.
police are on the job.
firefighters are on the job.
USPS is delivering the mail. trash is out.
where is trash giant W/M?
nowhere to be found.
and, as usual, no notification from the town.
what we've got here is failure to communicate-- AGAIN!
some things NEVER change.
so, what's wrong with this picture?
the town says: "when bad weather strikes, please check the town's website, facebook or call the town office to see if there is a change in collection days." like we work for the town. in most of the rest of the world when schools close because of snow, parents get an email or a message on their smart phone that schools are closed. the problem with the town is that they're operating in the last century. Paul Revere did a better job letting folks know that the british were coming than the town does letting it's citizens know that the trash won't be picked up as scheduled. can you imagine Paul Revere saying "if you think that the british might be coming, then contact us and we'll let you know."
so, town, let's get this straight:
- why would we think that the trash won't be picked up? (read again from the top.)
- most of us have better things to do than to "check the town's website, facebook or call the town office" to find out if W/M is going to pick up the trash on the regularly scheduled day. can you imagine a business where employees are told by the owner to "check with our website, facebook or call the office" to find out if you need to come to work today?
- town, we pay taxes to YOU to have the trash picked up.
- that makes us the customers and YOU the vendor.
- YOU outsource the job to W/M.
- it's up to the town or the town's contractor to notify the town's customers when the trash won't be picked up as scheduled.
- figure it out.
